Returns

WARRANTY:

NewFound Trucks distributed products are fully guaranteed against defects in workmanship and materials as specified by the manufacturer;

typically for a period of one year. However, some exceptions apply to longer warranty periods available on certain products.

Shorter periods may also apply on some products, such as (but not limited to), Electronics/Wiring, and certain bulbs & lighting. Any

defective product will be replaced free of charge but may be limited to only the defective part on items with multiple parts. NewFound Trucks

is not responsible for any paint, labour costs, or freight to and from our warehouse. Authorization (R.G.A. #) must be granted by

NewFound Trucks prior to returning any products. Adequate description of problem or defect must be stated on the request for return. The

terms "defective and junk" are insufficient reasons, and will not be accepted as valid.

 

RETURN GOODS:

Most product may be returned without a restocking charge for a period of 6 months from date of purchase. However, some seasonal

and electronic items or larger fleet orders where a special purchase is required may not be eligible for return and/or may be subject

to a restocking charge. Product older than 1 year is not eligible for return. An R.G.A. # (Return Goods Authorization Number) must

be granted prior to returning any merchandise. Please fax a copy of the invoice of original purchase to (709) 747-3048 or E-Mail to accounts@newfoundtrucks.com

Any product to be eligible for a return must be: a) a current stocking item: b) in new condition and original packaging: c) less than six

months old: d) an R.G.A. # must accompany the shipment returned. Any product not meeting this criteria will be refused and returned

to customer freight collect. All returns are applied to account for credit only. A restocking charge may be levied on return of goods.

All paintable product must be pre-fit before painting and installation. NewFound Trucks will not accept any painted product for return. The

customer is responsible for freight costs to and from our warehouse.

 

SPECIAL ORDERS:

Special orders are not returnable. A signed Special Order Confirmation sheet must be faxed to place the order and cannot be

cancelled after its submission.